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Privacy Policy

Effective Date: 10 July 2025 

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Novisey Ltd (“Novisey”, “we”, “our”, or “us”) is committed to safeguarding the privacy of our clients, partners, and website users. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Novisey Ltd is a private limited company registered in England and Wales.
Registered Office: MediaCityUK, Salford, Greater Manchester, UK
Email: privacy@novisey.com

We provide AI-driven content localisation, channel management, and analytics services to creators and studios worldwide.

 

2. What Data We Collect

We may collect and process the following personal data:

From Website Visitors:

  • Name, email, and messages submitted through forms

  • IP address and device/browser information

  • Usage data via cookies and analytics tools

From Clients and Partners:

  • Full name, company name, and contact details

  • Payment and billing information

  • YouTube or social media account links

  • Content analytics (e.g. channel performance data)

From Employees/Contractors:

  • Name, address, contact information

  • Bank details for payments

  • Employment and student verification documents

 

3. How We Use Your Information

We use your personal data to:

  • Provide and deliver our services

  • Create and manage translated channels and dashboards

  • Communicate with you about your account or partnership

  • Improve our website, dashboard, and services

  • Process payments and issue invoices

  • Comply with legal and regulatory requirements

 

4. Legal Basis for Processing

We process data under the following legal bases:

  • Contractual necessity – to fulfill agreements with clients and contractors

  • Legitimate interest – to operate and grow Novisey responsibly

  • Consent – for marketing communications and optional features

  • Legal obligation – for accounting, taxation, and compliance

 

5. Sharing Your Data

We do not sell or rent your personal information.

We may share your data with:

  • Cloud and analytics providers (e.g. Google Workspace, Wix, Notion)

  • Payment platforms (e.g. PayPal, Stripe)

  • University reviewers or contracted QA assistants

  • Government authorities or law enforcement when legally required

All partners are subject to strict confidentiality and data handling standards.

 

6. Data Security & Storage

  • Your data is stored securely on encrypted, GDPR-compliant servers

  • Access is restricted to authorized staff only

  • We retain data only for as long as necessary, typically up to 6 years for financial records

 

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing or restrict use of your data

  • Request a copy of your data in a portable format

To exercise any of these rights, email privacy@novisey.com.

 

8. Cookies & Analytics

We use cookies to track and improve user experience.
For details, please read our Cookie Policy (link to cookie page or section).

You can manage cookie preferences through your browser settings at any time.

 

9. International Data Transfers

Some data may be processed outside the UK (e.g. cloud services in the EU or US).
In these cases, we ensure that adequate safeguards (e.g. Standard Contractual Clauses) are in place.

 

10. Policy Updates

We may update this Privacy Policy occasionally to reflect legal or operational changes.
The latest version will always be available on our website.

 

11. Contact & Complaints

If you have any concerns about how we process your data, please contact:
📧 privacy@novisey.com

If you're not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

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